I am not very good at writing in "legal-eze". As problems and concerns arise, this page will be added to in order to help us both fully understand some of the choices I have had to make so I can continue to provide you the very best product and service. |
1. ONE-SIZE-FITS-ALL CAPS: These caps are all made the same, even though they are individually made. There are three (3) different sizes: Regular, XL, and Special Fit (for those heads that are 7-1/2 or larger. Please measure your head to see if you fit in the latter category. You don't want to end up with caps that are too small. Unfortunately there are no refunds for orders of the wrong size.
2. FABRIC SELECTIONS: Because I am just a small company, it is impossible to keep large quantities of each fabric selection in stock. If you have checked other scrub cap sites, you will find that I have the largest selection anywhere. When orders come in, it is possible that the order prior to yours used up the last of one particular fabric. I will make every effort to order additional supplies for your order to provide your first choice, but if that is not possible, it is important that you give me a minimum of 2 alternatives in the order you prefer having them. If you do not make an alternate selection and the fabric chosen is not available (and I can't get ahold of you to get another choice), a selection will be made that closely resembles your first choice.
3. INTERNATIONAL ORDERS: Postage and handling is $7.00 in Canada; $9.00 for overseas. INTERNATIONAL CUSTOMERS SHOULD GO TO THE ADDITIONAL POSTAGE PAGE TO ADD THE APPROPRIATE POSTAGE TO YOUR ORDER. Once the package is shipped, it is no longer in my control. The U.S. Postal Service has no tracking agreements with any other country's Postal Service. The USPS makes every effort to delivery to your country in a timely manner. Once your country's Postal Service has it, it is under their control, and they delivery it according to their schedule.
4. PRODUCTION AND SHIPPING: You get my individual attention every step of the way. I am just one person. The maximum number of caps and bonnets that can be made is somewhere around 6-10. My passion is making your caps and I will not do any short cuts to hurry you out the door so I can get to the next person in line. There are (and have been) many times when there are orders in front of you. Sometimes the wait will be a day. Sometimes the wait will be a month before I can get to your order. Be assured that you will find the caps and bonnets well worth the wait.
5. RETURNS: Since there is no way to try these caps and bonnets (especially Chemotherapy "Elana" bonnets), it is recommended that you purchase just one to see if you like it and to see if it fits. Once a cap is purchased, it is impossible to return for full refund. (Would you want to get a bonnet/cap that someone else bought and wore?) If you insist on purchasing a large quantity of bonnets initially, you bear the responsibility if the product is not to your satisfaction.
6. REFUNDS: When you place your order, the money is charged to your credit card immediately. that money is held in the account until the order is shipped to you. If, for some reason, you feel the waiting period is too long for you, please let me know immediately, and your order can be cancelled and your money refunded. THIS IS THE ONLY TIME A REFUND CAN BE MADE. ONCE THE ORDER IS SHIPPED THERE CAN BE NO REFUND.
7. MORE ON REFUNDS: When you place an order and pay through Paypal, they have a 30-day refund policy. If, for some reason, you feel you do not want the order, and would like a refund, you need to let me know within the first 30 days. Refunds will be made through Paypal as soon as humanly possible. If your request comes after the initial 30 day period, there is no way to refund the money.